Business Skills Training is one of the most popular online training areas for corporate clients. Please ask us how your employees can earn CEU credit for online training completed through our NEW eLearning Certificate Programs. SilkWeb now offers Certificate Online Training Programs which can earn your employees CEU credits. Ask us how!

Benchmarking
This course discusses the concept of benchmarking, various benchmarking types, and how you can influence benchmarking in your organization. This course is designed to assist learners to better understand the process of benchmarking, planning, implementation, and evaluation. 
Business Writing 
Email and other electronic communication tools have brought a new level of importance to business writing. This course reviews styles, tone, bias, strategies, and uses of technology in business communications.
Change Management – Employee Version
This course analyzes the various aspects of organizational change and provides managers with methods of managing people through change in the organization. Focus is placed on helping employees to move through the SARA model of change and accept what direction the organization is heading. 
Communication Today
Business communication is rapidly evolving. This eLearning course focuses on how to use technology to communicate effectively in the workplace.
Communication in the Workplace
The information age has produced a communication dependent culture. This course focuses on the role and types of communication in the workplace. Communication strategies and tone are also discussed. The goal is to improve communication effectiveness among participants.
Conflict Management – Employee Version
Conflicts happen wherever individuals live and work together. This course identifies types and sources of organizational conflicts, and reviews how they can either positively or negatively impact the organization. The course enables you to handle conflicts in several ways depending on their nature and desired outcome, so that they can always be approached professionally. 
Customer Care for Call Centers
Customer service is one of the most important aspects of any business. It’s not just a question of reacting to your customers’ needs – it’s also about defining what they really want, even when they are not sure themselves. In this course learners will form best practices for handling customer complaints and assertiveness. They will also examine how best to develop a rapport with customers.
Decision Making in the Workplace 
This eLearning course focuses on timely and quality decisions in the workplace. Learners will review techniques for overcoming barriers to decision making. 
Effective Complaint Handling
Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional and positive manner. This course describes how to properly support an irrational customer, handle emotional and rambling customers, and how to best resolve customer complaints.
Effective Meetings
Effective meetings are indispensable vehicles for action and performance on different organizational levels. This course reviews various types of meetings and analyzes the conditions that must be fulfilled to ensure their effectiveness. Pay close attention, as your role, as a meeting participant, is key for having effective meetings! 
Effective Teamwork
Effective team working skills drive all successful organizations. In this course you will learn key team skills that you can adopt to deliver endless results.
Effective Presentation Skills
This course covers process of being able to effectively present information to an audience. A wide range of presentation tools and techniques useful to ensure the consistency of your presentations designed is included. 
Email Etiquette
Email has become the dominant communication tool in business today. Email etiquette reviews tone and approaches for composing professional email messages.
Excellent Customer Service – Employee Version
The global marketplace has created a heightened need to compete on many levels particularly customer service. This course defines customer service principles and provides steps towards service improvement.
Group Dynamics
Group performance has a substantial impact on goal accomplishments and employee satisfaction. This course reviews the role of groups within an organization and the various factors that influence the functioning of a group. The overview will help you to evaluate the performance of groups and teams that you are a member of! 
Life in the Fishbowl—How to Survive the Front Desk
Learn how to create a welcoming atmosphere and effectively handle the wide range of roles and responsibilities that come along with covering the front desk of any office, retail space or professional organization.  Suitable for all levels of employees whether they are the full or part time front desk position, or for employees who may find themselves covering shifts at the front desk from time to time. 
Marketing 
Marketing is not just an important focus of a single department; rather it should be understood by the entire organization. This course reviews general marketing concepts, the 4 Ps, developing SWOTT analyses, research, segmentation, product positioning, and promotional activities. The goal of this course is to develop a foundation for understanding and making business decisions.
Marketing Research and Trends
This course explores the concept of marketing and sales to meet or exceed customer expectations. The topics of market research and trends are discussed. Learners will develop specific strategies for gathering information from their customers and learn how to forecast future trends. 
Organizational Culture: Knowing the Culture of Your Organization
This course discusses the importance of organizational culture and the importance of culture on organizational excellence.
Selling Professional Services: How Sales is Everyone’s Responsibility
This course introduces effective techniques for selling professional services. It will teach you how to overcome the main obstacles that can block sales and provide a range of sales techniques from preparing a proposal through to closing the sale. Using these techniques consistently will lead to increased sales and better customer relationships. 
Team Dynamics
Never before has teamwork been as important as it is today. Team dynamics focuses on stages of group development, communication, and conflict. The course is designed to help individuals acknowledge and reduce barriers to success.
Technical Report Writing
Effective technical report writing skills drive all successful organizations. In this course you will learn key technical report writing skills that you can adopt in your organization to deliver professional results on a consistent basis.
Telephone Sales Techniques 
This course introduces the process behind successful telephone sales and introduces effective sales techniques that can help you achieve real results.
The Customer Driven Organization
The customer is a vital part of the organization. Without customers, the organization is unable to exist. Therefore, delivering excellent customer service to both internal and external customers is critical for an organization in order to be successful. This course reviews what it takes to be a true Customer Driven Organization. It also shows the benefits of providing excellent customer service and the obstacles an organization can face in striving for the provision of excellent customer service. 
The Excellent Organization
Excellence is defined as outstanding practice in managing the organization and achieving results, based on fundamental concepts of results, customer focus, leadership, people development, innovation and improvement, and public responsibility. This course discusses the key business drivers that need to be operating at the highest possible levels of efficiency within the organization so that excellence becomes a way of operating the business. 
The Work Organization: Understanding Where We Work
Understanding your organization’s internal and external environments is important to success. This course introduces the topics of competitive environment, the five forces of competition, and discusses how competitive advantage influences organizations.
Train-the-Trainer 
This informative eLearning course is designed for training professionals or those who have been newly promoted. This eLearning course focuses on learning styles, instructional strategies, time management, classroom strategies, eLearning, and motivation techniques. This virtual train the trainer program is designed for new and newly promoted trainers. Enrollment includes several customizable tools that can be used to deliver custom trainings. These include templates for designing, writing and organizing your own content and creating participant workbooks. The eLearning portion of this program runs 30-45 minutes and the self-study portion can take a minimum of 3-days or a maximum of 30-days. A virtual instructor is available via email and discussion groups.
Training Needs Analysis
Training is of vital importance to any organization. This course discusses the relationship between training needs and the organization and provides useful tools for performing a training needs analysis.
Virtual Teams
Although virtual teams are formed for the same reasons and encounter many of the same obstacles as traditional teams, the geographical distances between members create unique challenges that must be overcome for team success. This course explores the effectiveness, success factors, and communication techniques that enhance virtual teams in the workplace. 
Writing Reports 
This course focuses on the development of formal reports in the business environment. The focus in on non-technical report writing.