Please ask us how your employees can earn CEU credit for our NEW eLearning Certificate Programs. SilkWeb now offers the Introduction to Management Certificate Program which can earn your employees CEU credits. Ask us how!

360 Degree Feedback
360 Degree Feedback covers how organizations use 360 degree feedback, the benefits of using 360 degree feedback, and the different methods for collecting 360 degree feedback. This course also covers the type of information provided in 360 degree feedback, and provides information that will help you determine whether your organization is ready for 360 Degree Feedback and the common reasons why 360 Degree Feedback Programs fail.

Change Management – Manager Version
Change is a permanent feature of all organizations. However, the ability to take charge of change can be a key distinguishing feature of a successful organization. In this course you will learn key Change Leadership skills that you can adopt in your organization to deliver endless results.

Coaching and Mentoring
This course will help coaches to identify opportunities for coaching and mentoring in the organization and discusses the nature of the relationships that must be managed in any coaching or mentoring program. At the completion of this course participants will have the ability to introduce coaching and mentoring into the organization. 

Coaching Skills
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization.

Communication for Managers 
Effective communication can be the difference between a functional and dysfunctional manager. This course focuses on types of communication, barriers, and improvement techniques.

Competencies
Competencies are the measurable or observable knowledge, skills, abilities, and behaviors critical to successful job performance. Choosing the right competencies allows employers to plan how they will organize and develop their workforce. This course examines how you can develop and improve your own professional development.

Conflict Management – Manager Version
Conflict is a normal dynamic of interpersonal relationships. This course reviews types of conflict and management techniques.

Customer Relationship Management
Effective customer relationship management skills drive all successful organizations. In this course you will learn key customer relationship management skills that you can adopt in your organization.

Excellent Customer Service – Manager Version
The global marketplace has created a heightened need to compete on many levels particularly customer service. This course defines customer service principles and provides steps towards service improvement.

Emotional Intelligence – Manager Version
Understanding emotional intelligence is important to both management and staff. This course reviews the concept of emotional intelligence and its importance in the workplace.

Employee Absenteeism
Employee absenteeism is one of the most common and costly workplace problems facing employers today. In fact, absenteeism levels cost employers an estimated $850,000 per year. This course was developed to assist supervisors and managers with the handling employee absenteeism and turnover problems.

Employee Motivation: How to Manage Your Employees
This course focuses on the benefits of employee motivation in the workplace. Motivation theories are presented along with the understanding of the forces that cause individuals to behave in a certain way. This course offers considerable benefit to the manager and the organization as a whole.

Enterprise Dynamics
The world is changing constantly. Enterprises need to be able to keep up with the fast pace and their competitors. This course reviews the dynamics of a business environment and gives insight in how to act in order to maximize return and performance. As an employer, you have an important role in contributing to successful enterprise dynamics!

Facilitation Skills
Effective facilitation skills drive all successful organizations. In this course you will learn key facilitation skills that you can adopt in your organization. This course presents several facilitation techniques and discusses the appropriateness of each technique for the situation. Although a variety of facilitation techniques may be employed within organizations we will outline the eight most effective techniques in this training.

Foundations of Management 
This course is designed for new managers. A variety of topics are discussed, including management functions, planning and decision making,     staffing, motivation, communications, conflict, and discipline.

HRM – Recruitment and Selection
Recruitment and selection is an important function of every human resource department. This course discusses the importance of recruitment, the selection process, interview types, and psychometric testing. Techniques for measuring the recruitment process are also introduced.

Human Resource Management
The Human Resources Management (HRM) function includes a variety of activities. This course discusses such key HR activities as deciding what staffing needs you have and whether to use independent contractors or hire employees to fill these needs, recruiting and training the best employees, ensuring they are high performers, dealing with performance issues, and ensuring your personnel are properly trained to perform their job functions.

Innovation: Process, Product, Positioning and Paradigm
Innovation is easily described as problem solving. The goal of this session is to recognize and apply different kinds of problem solving or innovation methods.

Interviewing Skills
An interview is a meeting during which an individual is asked to provide and exchange information that will be used for a particular purpose within an organization. This course discusses the main types of interviews used within organizations including recruitment, performance appraisal, counseling and grievance/discipline.

Job Analysis
It is important to understand the advantages and disadvantages of job analysis methods before undertaking such a large task. It is also imperative to learn how to ascertain whether your organization is ready for job analysis. This course is for human resource professionals and discusses the four main job analysis methods: Job Analysis Interviews, Observation, Critical Incident Technique, and Position Analysis Questionnaire.

Job Design
Job design is the process organizations go through to define and structure jobs. Each of the major approaches to job design offer a mixture of advantages and disadvantages. This course discusses job design approaches and alternative work schedules.

Leadership: An Introduction
Leadership is different from management, leadership is about vision. This course discusses different leadership styles can vary depending upon the situation, team and leader. In addition, you will learn how to use the skills, processes, and techniques to improve the quality of leadership.

Leadership and Delegation
Delegation is an important skill for managers to learn. Delegation is when one transfers the responsibility for carrying out a particular task while at the same time providing the necessary authority to achieve that task. This course discusses the relationship between leadership and delegation and will provide you with the tools needed to learn how to delegate effectively.

Leadership and Influence
This course discusses the relationship between leadership and influence and the four main approaches to leadership.

Managing: Groups and Teams 
The challenges of managing groups and teams can be very different from those related to managing individuals. This course explores the stages of group development along with how groups delegate and assign work tasks among members. Learners also review strategies that can be used to increase team effectiveness.

Motivation in the Workplace 
Most people understand the benefits of motivation; while few understand what it is and how to effectively motivate individuals. This course reviews several popular motivational theories and implications for managers.

Negotiation Skills
Negotiation occurs when conflict exists between groups and both parties are prepared to seek a resolution through bargaining. This course discusses how to effectively resolve conflicts and explains various negotiation techniques.

Organizational Behavior
Organizational behavior is the study and application of how employees behave within organizations. This course introduces several popular models of organizational behavior.

Organizational Issues: The Issues That Drive Your Organization
This course discusses key organizational issues that shape the organization. In addition, best practices for strategic management are introduced along with the application of various types of communication that can help implement organizational change.

Organizational Structure: Structuring for Success
An organization is a collection of interacting and interdependent individuals who work toward common goals and whose relationships are determined according to a certain structure. This course discusses the five key concepts underpinning the organizational structure adopted by all organizations.

Performance Appraisal: Listening, Learning, and Improving
This course is designed to teach you how to build an effective performance appraisal system in your department or organization. Topics covered include obstacles to effective performance appraisal and the benefits of effective performance appraisal systems.

Project Management     
Project management helps organizations keep competitive in an era of constant change. This course reviews project management processes, project and team cycles, and evaluation and improvement techniques. The goal is to orientate both staff and managers to the functions and tools needed for successful project management.

Quality Management Systems
Having an effective Quality Management System in your organization can lead to reduced operating costs, improved company reputation, and customer satisfaction. This course discusses the importance of quality management and the key components of a quality management system.

Strategic Decision Making
Strategy relates to everything you do. This course introduces the five step model of strategic management and covers how to develop a vision and mission, setting objectives, creating strategy to achieve objectives, implementation and execution, and evaluation.

Strategy Development
This course reviews the development of a SWOTT analysis and how it can be used to develop, plan, and execute strategies.

Strategic Management: Introduction to Strategy
Strategy relates to everything you do. This course introduces the Five Step Model of Strategic Management and covers the following: how to develop a vision and mission, setting objectives, creating strategy to achieve objectives, implementation and execution, and evaluation.

Strategy Measurement and Management
The main emphasis in this course is to design and implement a Strategic Management and Measurement system that will allow managers to see how effectively a strategic initiative influences the performance of the organization.

Strategy, Leadership, and Culture: How to Transform Your Organization
This course discusses the importance of culture in an organization and the role of culture in the achievement of strategic objectives.

Stress Management: Managing Stress in the Workplace
This course will help you understand workplace stress and its affect on employee absenteeism. The organization’s influence on stress will also be discussed.

The New Manager: How to be a Successful Manager
Promotion to management is something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Perhaps one of the most exciting and challenging changes that come with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization.